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In all cases is
the final judgement of acceptance of warranty is
reserved to the manufacturer. Kemper en Van Twist is has
only a recommending role.
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In case of
possible warranty, costs of repairing and or components
are invoiced at any time. These costs must always be
paid in accordance to the conditions as mentioned on the
invoice.
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Within period of
three weeks after repair activities, we must have
received the warranty claim form and faulty parts at
Kemper en Van Twist. If we do not have received these in
time, we can not accept the claim.
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Only after receipt
of the defective parts and completely filled in Kemper
en Van Twist warranty form, or after receipt of
additional data required by Kemper en Van Twist, the
claim will be handled and possible credit invoice can
follow.
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Kemper en Van
Twist will confirm claim receipt in writing. If you
submit a warranty claim, and don’t receive response
within a manageable time, you must at the latest, notify
us within a month after submitting the claim.
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After examination
by Kemper en Van Twist of the received goods and
supplied data to accordance of procedure, we will
forward the claim to the manufacturer. A credit invoice
will be issued after acceptance of your claim by the
manufacturer.
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In case your
warranty claim is not accepted, there is no
possibility for a credit to follow as warranty
compensation.
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In case of not
granting warranty, the manufacturer can decide to give a
compensation under co lance.
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Kemper en Van
Twist will only credit what the manufacturer grants.
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Kemper en Van
Twist will only credit parts bought by Kemper en van
Twist, if granted by the manufacturer.
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Kemper en Van
Twist will substantiate the rejection of the claim in
writing. Complete or partially rejection of your claim,
is not to be argued. If warranty and/or co
lance has been rejected by the producer, it is only
and exclusively to the commercial departments concerned,
to make co lance proposal, on the basis of relational
relations.
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