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  Garantie bij Kemper en Van Twist  
     
   
     
     
   
 

 

Garantee procedure

   
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In all cases is the final judgement of acceptance of warranty is reserved to the manufacturer. Kemper en Van Twist is has only a recommending role.

In case of possible warranty, costs of repairing and or components are invoiced at any time. These costs must always be paid in accordance to the conditions as mentioned on the invoice.

Within period of three weeks after repair activities, we must have received the warranty claim form and faulty parts at Kemper en Van Twist. If we do not have received these in time, we can not accept the claim.

Only after receipt of the defective parts and completely filled in Kemper en Van Twist warranty form, or after receipt of additional data required by Kemper en Van Twist, the claim will be handled and possible credit invoice can follow.

Kemper en Van Twist will confirm claim receipt in writing. If you submit a warranty claim, and don’t receive response within a manageable time, you must at the latest, notify us within a month after submitting the claim.

After examination by Kemper en Van Twist of the received goods and supplied data to accordance of procedure, we will forward the claim to the manufacturer. A credit invoice will be issued after acceptance of your claim by the manufacturer.

In case your warranty claim is not accepted, there is no possibility for a credit to follow as warranty compensation.

In case of not granting warranty, the manufacturer can decide to give a compensation under co lance.

Kemper en Van Twist will only credit what the manufacturer grants.

Kemper en Van Twist will only credit parts bought by Kemper en van Twist, if granted by the manufacturer.

Kemper en Van Twist will substantiate the rejection of the claim in writing. Complete or partially rejection of your claim, is not to be argued. If warranty and/or co lance has been rejected by the producer, it is only and exclusively to the commercial departments concerned, to make co lance proposal, on the basis of relational relations.

 

 
 
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For almost 80 years KVT has been the distributor of Perkins and for many years the brands Perkins Marine, FG Wilson, Lombardini Marine, Max Power, Seakeeper and Kohler.

 

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Kemper en Van Twist
Diesel B.V.
Keerweer 62
3316 KA Dordrecht The Netherlands

Tel. +31 (0) 78 - 632 66 00
Fax +31 (0) 78 - 613 67 46
Email: info@kvt.nl

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